Please note that this is a reservation request and does not guarantee service until it has been reviewed and accepted by Aces Town Car Service. You will receive an email when your reservation has been accepted. Reservations must be canceled at least 8 hours in advance to avoid being held responsible for payment. By making this reservation, you acknowledge you have read and agree to our complete service terms and conditions.
Service Terms & Conditions
Submitting any request though the Aces Town Car Service reservation system signifies that the client has read the terms and conditions stated below and agrees to all stated terms and conditions.
Maintenance and Mechanics
Aces’ is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by the client or any members of their party. Total sanitation cost will be assessed by a certified technician and billed to client for spillage of drinks, food, vomiting, etc. Client agrees that smoking and/or alcohol consumption is not permitted in our vehicles. The driver has the right to terminate transportation without refund if there is a blatant indiscretion on the part of a client.
Charges
The rate charged for transportation services before wait times and/or tolls.
Fuel Surcharge
Fuel surcharge is updated every Monday and based upon the weekly Seattle average price for regular unleaded grade fuel as published by the DOE at: http://tonto.eia.doe.gov/dnav/pet/pet_pri_gnd_dcus_nus_w.htm
Below $3.00 per gallon 1% Fuel Surcharge
$3.01 - $3.25 per gallon 2% Fuel Surcharge
$3.26 - $3.50 per gallon 3% Fuel Surcharge
$3.51 - $3.75 per gallon 4% Fuel Surcharge
$3.76 - $4.00 per gallon 5% Fuel Surcharge
$4.01 - $4.25 per gallon 6% Fuel Surcharge
$4.26 - $4.50 per gallon 7% Fuel Surcharge
$4.51 - $4.75 per gallon 8% Fuel Surcharge
Wait Time
All clients receive a 10-minute grace period after the time of scheduled service from originating pick-up location, after which, a $1.50 per minute wait charge will be added to rate for sedan reservations and $2.00 per minute for SUV reservations.
Airport Arrivals: All clients receive 40 minutes of free wait time for domestic flights and 1 hour of free wait time for international flights starting at the arrival of flight to their assigned gate. Wait time is assessed at $1.50 per minute for Sedan reservations and $2.00 for SUV reservations in excess of free wait time.
Estimated Quote
Rates quoted prior to service are only an initial estimate of cost of services reserved. Change of pickup or dropoff address, wait time, tolls, additional stops and/or additional services may change the final price.
Weather
Aces Town Car Service is not responsible for delays or the termination of service in Winter weather which causes unsafe road conditions that could potentially put clients and chauffeurs in danger. Aces' will give proper notification of this weather cancellation to all clients.
Lost and Found
Aces will not be held responsible for articles left in vehicles. Personal items that have been left in a vehicle are sometimes returned to the Aces office. Emailing a description of such items to lostandfound@acestowncarservice.com could result in the recovery of such items if they have been found. Recovery of items is not guaranteed.
Seating Capacity
Vehicles cannot be loaded beyond seating or luggage capacity. Luggage can not be loaded into the seating area of vehicles. Requesting a vehicle that does not accommodate the number of passengers and/or luggage at pickup location will result in cancellation of service and no refund will be granted.
Child Safety Seats
For safety reasons of providing age and weight appropriate equipment, Aces does not provide child safety or booster seats. However, clients may provide and install their own child safety or booster seats. For an explanation of Washington State Child Car Seat Laws, please visit www.dmv.org/wa-washington/safety-laws.php#Child-Car-Seat
Cancellation and No-Show Policy
Cancellations must be made no less than eight (8) hours in advance to avoid a cancellation charge of the full rate for Point to Points and Airport Transportation reservations. Cancelling with less than 8 hours notice will result in no refunds. All clients who do not show up for their reserved transportation will be considered a no-show and will be charged the full rate of their reservation. All clients that are not at the address provided will be considered a no-show and no refund will be granted. We will do our best to accommodate change requests for dates / times. Due to other clients who also have reserved our vehicles, requests may not be able to be accommodated. In the case that a change request can not be made, the original reservation must be adhered to or cancelled resulting in full charge of reservation if less than 8 hours notice.
Privacy Policy
Your name and personal information will only be used by Aces' or its contractors for the purpose of rendering service or to collect payments for services rendered. Your email address is used for sending confirmations, information and service enhancements. Our full privacy policy can be found at http://acestowncarservice.com/privacypolicy
Terms of Use
Aces' full Terms of Use can be found at http://acestowncarservice.com/termsofuse